Submit NLT 26 SEP 2025 at or before 11:59 PM ET
U.S. Citizens Only
Purpose
The Cyber Fusion Innovation Center (CFIC), in collaboration with the Program Executive Office Simulation, Training and Instrumentation (PEO STRI) invites qualified industry partners to submit solutions in the form of a white paper for the development of an automated, AI-enabled Help Desk. The intent of the RFS is to identify, evaluate, and select capable companies through the CIC #5 contract vehicle. Aligned to address emerging USCC operational priorities, this RFS seeks candidate prototypes across best-of-breed AI-enabled Help Desk solutions amongst various companies to incrementally integrate into the PCTE platform through its agile acquisition methodology, to optimize Help Desk personnel workload by reducing initial manual effort, improving response times, and increasing ticket resolution at the lowest tier level.
Statement of Need
PCTE’s current Help Desk system is manually intensive and limited by the capacity and skillset of personnel. Additionally, it can be difficult for users that are new to the platform to locate relevant documentation and troubleshooting resources. These factors can increase the time to resolve Help Desk tickets, as well as increase frustration of PCTE users, no matter their role. The PCTE platform needs to evolve by leveraging emerging technologies to assist in performing human-centric tasks, with minimal human intervention, considering all aspects of the platform. Applications of these technologies should streamline routine tasks, reduce processing time, and increase productivity. Additionally, it should enhance current capabilities and provide new insights.
How You Can Participate
Submit A White Paper:
Industry, academia, and government partners MUST submit a maximum 8-page submission response white paper document through this link – CLICK HERE
Submit NLT (No Later Than) 11:59 p.m. Eastern on 26 September 2025.
Ask Clarifying Questions:
During the white paper preparation period, prospective respondents may submit clarifying questions to the Stakeholder through THIS FORM. The form will be open until 3:00p.m. Eastern on 08 September 2025. An anticipated response to these clarifying questions will be sent out via email by CFIC on or about 12 September 2025. The Stakeholder may choose to supplement their responses with a 1-hour, virtual Q&A Response Session and make any response session video recording available to all potential respondents on the CFIC website. Please visit cyberfic.org to stay informed.
Teaming Opportunity:
Interested in teaming opportunities with other companies? Fill out THIS FORM NLT 5:00pm Eastern on 29 August 2025. Your capabilities and information will be shared with other companies interested, as well. All information provided will be sent out on or about 03 September to any company filling out the form.
Questions?
For submission-related questions, please contact Brandon Sizemore at bsizemore@cyberfic.org and Amanda Green at agreen@cyberfic.org.
