Submissions are CLOSED!

U.S. Citizens Only

 

Purpose

The Cyber Fusion Innovation Center (CFIC), in collaboration with the Program Executive Office Simulation, Training and Instrumentation (PEO STRI) invites qualified industry partners to submit solutions in the form of a white paper for the development of an automated, AI-enabled Help Desk. The intent of the RFS is to identify, evaluate, and select capable companies through the CIC #5 contract vehicle. Aligned to address emerging USCC operational priorities, this RFS seeks candidate prototypes across best-of-breed AI-enabled Help Desk solutions amongst various companies to incrementally integrate into the PCTE platform through its agile acquisition methodology, to optimize Help Desk personnel workload by reducing initial manual effort, improving response times, and increasing ticket resolution at the lowest tier level.

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Statement of Need 

PCTE’s current Help Desk system is manually intensive and limited by the capacity and skillset of personnel. Additionally, it can be difficult for users that are new to the platform to locate relevant documentation and troubleshooting resources. These factors can increase the time to resolve Help Desk tickets, as well as increase frustration of PCTE users, no matter their role. The PCTE platform needs to evolve by leveraging emerging technologies to assist in performing human-centric tasks, with minimal human intervention, considering all aspects of the platform. Applications of these technologies should streamline routine tasks, reduce processing time, and increase productivity. Additionally, it should enhance current capabilities and provide new insights.

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Questions?  

For submission-related questions, please contact Brandon Sizemore at bsizemore@cyberfic.org and Amanda Green at agreen@cyberfic.org.